"The bottom line is you've got to start connecting with customers. Patient portals are not going to be optional, and you're going to be responsible not only for having portals but for patients using them."
So what does this have to do with us in the healthcare documentation field? In a nutshell, the more patients see of their medical records, the more those patients will become aware of the errors their medical records contain. My hope is that this will cause a groundswell of public demand for a higher level of quality in healthcare documentation. Hopefully that in turn will open up opportunities for us to engage in an honest conversation about the critical role we play in ensuring that level of quality. We need to be ready with hard data to back up our claims that front-end speech recognition and point-and-click EMR systems are inherently error prone. We must be ready to demonstrate that the knowledge and experience we bring to the process are vital, not optional, if accurate healthcare documentation is the goal.
Jay Vance, CMT
AHDI Lounge Administrator/Moderator
Director, District 1
AHDI National Leadership Board